Frequently Asked Questions
Everything you need to know about your Cosatto Store experience.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Cosatto Store ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend comparing those measurements against a similar garment you already own to ensure the perfect fit.
Are your materials sustainably sourced?
At Cosatto Store, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.